Aroha mai, we are currently experiencing high call volumes and there may be a delay getting through.
If you're registered please use the patient portal for non-urgent requests or to order repeat prescriptions.
You can order RATs online and pick them up from a collection site.
Lake Surgery is short staffed at the moment, so we're doing things a bit differently to ensure everyone gets the right medical care as soon as possible.
The nationwide shortage of doctors has found its way to Lake Surgery. We have sadly farewelled Dr Sam Hwu, who has returned home to the United States. He will be greatly missed by patients and staff. Dr Natalie Clarke is also on leave for two months for family reasons, which leaves us with two part-time doctors at the moment.
We have been trying hard to find new doctors, but unfortunately they are in short supply. We have a nurse prescriber joining the team late May, and a new GP joining us in late July.
We’ll be short staffed for the next three months, but we want you to know we’re still here for you. Part-time doctors from out of town are helping out, and virtual consults are also available.
Please don’t put off getting in touch if you’re unwell, we want everyone to get the care they need.
We’ll be doing things a bit differently to ensure you get the right medical care as soon as possible.
If you know your condition is not serious or urgent, please consider waiting to make an appointment until our staffing levels increase. If you’re not sure, then give us a call.
Thanks for your understanding and patience, we’re doing our best to provide care for everyone.