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Accessing GP care during the Omicron outbreak

09 Sep 2022 | Health notice

Alongside delivering usual health services, our practices are providing remote care for COVID-19 patients who are self-managing their illness at home. Isolation requirements for our team members mean we are short staffed at times, but we are committed to ensuring people get the right medical care as soon as possible.

Here's what you can expect

  • We're still here for you, so please don't put off getting in touch if you're unwell. Some health concerns can't wait for COVID-19 to pass, and will become more serious if they don't get attention.
  • We are receiving a higher than usual number of phone calls, so at times it will take longer than usual to get through. Please consider leaving a message for a call back, or using the patient portal to access your medical records, view test results and order repeat prescriptions.
  • A doctor will discuss your concerns during a phone triage call to decide on the most appropriate way to meet your needs. Sometimes a nurse will be able to help.
  • We are offering virtual consults when it's not essential to see you face to face. This could be by phone or video consultation, messaging or exchanging information with you via the patient portal. We know this is a big change, and we will work with you to make sure it's as easy as possible. We want everyone to receive the care they need.
  • GP consultations are available for people who need to be seen kanohi ki te kanohi (face to face). There may be a longer than usual wait time to get an appointment.
  • If you are coming in for a face to face appointment and have cold or flu symptoms, you may be asked to wait in your car or use a different part of the building. Our staff will be wearing personal protective gear because we’re trying to keep everyone as safe as possible. Please rest assured that our practice is a safe place.
  • All patients are asked questions about their health and any potential contact with COVID-19 patients before entering the practice. You will be required to wear a mask when entering the practice.
  • Emergency departments remain available for emergencies.  
  • If it’s not an emergency, you can call Healthline on 0800 611 116 for free 24-hour health advice or find health information at
  • You can go to a pharmacy to ask for advice on minor medical issues or health concerns.  

Thank you for your patience. We want everyone to receive the care they need, and we’re doing our best to make that happen.

If you have COVID-19

  • If you’re having trouble registering your test result online or over the phone, please let us know so we can make sure you get the right care.
  • You can leave isolation after 7 days, if you have no symptoms. You do not need a RAT test after 7 days to prove you no longer have it, and we don’t provide them for this purpose.
  • For extra support please contact the COVID-19 welfare line on 0800 512 337 seven days a week.