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What you need to know about having a consultation at one of our practices.
Our standard appointment time is 15 minutes. In this timeframe it is only possible to address one or two health issues. If you feel your appointment may need to be longer than normal please let us know so we can book a longer consultation. Longer consultations may incur extra charges.
Emergencies will always be given priority, and our reception staff will attempt to contact you if there is any unforeseen delay, or your GP has been called away.
We also need to know if your appointment is for a medical, maternity check or for more than one person.
If you are unable to keep your appointment, please let us know as soon as possible so the time can be given to someone else.
Home visits may be available for registered patients whose condition prevents them from attending the practice.
GPs in the practice may be contacted during normal opening hours. Our practice nurses will always be the first point of contact for patients requiring medical or health information.
Your call will always be put through to the appropriate clinical member in an emergency.
We will always try to book you in with the doctor you are enrolled with, however you may be offered an appointment with another doctor if yours is not available. Please try to plan ahead and book at least a week ahead for any routine appointments such as prescription renewals and check ups.
Repeat prescriptions may be available without having to make an appointment but this is at the discretion of your GP. In order to provide proper medical care you will usually be asked to make an appointment if you were not seen for your last prescription, if the medication was changed at your last visit, or for such drugs as antidepressants or antibiotics. You can order your prescription through the patient portal or phone the practice to give a list of your required medications to the receptionist. Most prescriptions are sent direct to the pharmacy of your choice so please include your preferred pharmacy information. Please allow 48 hours for the prescription to be completed. Urgent same day script requests will incur a small additional fee.
All patients are welcome to have a support person or chaperone with them at any appointment. The support person can be a family member, friend or a member of staff. If you would like a member of staff to accompany you during the visit, please let the receptionist know when you arrive for your appointment.
If you or a family member requires an interpreter, we can organise this for you. Please let us know this when you make your appointment.
We are committed to keeping you healthy. We may send you a reminder from time to time offering you health services appropriate to your care. If you do not wish to be part of this system please let us know.
When we need your permission for healthcare treatment or a procedure, we will talk with you about the risks, benefits and other options. You may give us your consent verbally or in writing, and we will include this in your medical record.
We will let you know if your test results are abnormal. You are also welcome to call us to check the results of your test. You may be contacted following your test if there is any action or intervention required as a result, such as a prescription for medication, review with the GP, referral to a specialist, or a repeat test.
All people who have had a cervical smear should expect to hear about the result within two weeks. Please get in touch if you have not heard from us after this time.
Your medical record is a confidential document. It is our policy to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Find out more about visiting our practices during COVID-19 alert levels.