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If you're registered please use the patient portal for non-urgent requests or repeat prescriptions.

Tokoroa Medical Centre is short staffed

20 Apr 2022 | News

Tokoroa Medical Centre is short staffed at the moment, so we're doing things a bit differently to ensure everyone gets the right medical care as soon as possible.

Tokoroa Medical Centre has been short staffed for a few months, as some of our doctors have left, and some are on long-term leave. We have been trying hard to find new doctors, but there is a nationwide shortage which is making it harder than usual.

We are still here for our patients though. Please don't put off getting in touch if you're unwell, we want everyone to get the care they need.

Part-time doctors from out of town are helping out, and virtual consults are also available. A nurse practitioner who can write prescriptions has joined the team, and Waikato DHB is helping us find new doctors. We hope to have more doctors available for face to face appointments from June. 

Here's what you can expect in the meantime.

  • When you call for an appointment, a doctor will talk to you over the phone to figure out the best way to meet your needs. 
  • Some face to face appointments at the medical centre are available, but there might be a wait. 
  • We're also booking virtual consultations, which mean you have an appointment over the phone or by video call using a smartphone or computer. If you don’t have a smartphone, device or internet, you can have a virtual consultation from one of the rooms at the medical centre (bookings are essential).  
  • Our awesome nurses will be delivering their normal services. 
  • You can use our patient portal to access your medical records, view test results and order repeat prescriptions. Our friendly reception team can help you get it set up.  
  • The emergency department at Tokoroa Hospital is available for emergencies.  
  • If it’s not an emergency, you can call Healthline on 0800 611 116 for free 24-hour health advice or find health information at www.healthnavigator.org.nz
  • You can go to a pharmacy to ask for advice on minor medical issues or health concerns.